Shipping policy

Last updated: 31 October 2026

This Shipping Policy explains how orders from archivebydr.com are processed, shipped and tracked. Read it together with our Terms & Conditions and Refund & Returns Policy. D/R ARCHIVE is operated by Diogo André Pereira Ribeiro, a sole trader based at Le Château 45, 1483 Les Montets, Switzerland.

1. Free shipping

We offer free shipping on all orders, with no minimum order value, to the destinations we serve. All prices and charges are in euros (€). We ship to many countries, but not everywhere: we do not ship to destinations that are subject to sanctions or export restrictions, or that are unsupported by our platform or carriers. The destinations available to you are shown at checkout; if your country is not offered at checkout, we cannot deliver there.

2. Processing and delivery times (estimates)

Every order goes through a Quality Check before dispatch:

1. Processing: approximately 1–2 days.
2. Quality Check: approximately 3–4 days. QC photos are available on request when provided by our supplier.
3. Delivery: approximately 5–10 business days after the Quality Check, depending on destination and carrier.

All times are estimates, not guaranteed delivery dates. Weekends, public holidays, customs procedures, weather, carrier disruptions and other circumstances outside our control may affect delivery. Your statutory delivery, cancellation and withdrawal rights are not affected. You may request cancellation at any time before dispatch, where preparation can still be stopped, for a full refund (see our Refund & Returns Policy).

3. Tracking

Once your order ships you will receive a shipping confirmation email. Tracking is normally available a few days after dispatch, as soon as the carrier registers the parcel. You can follow your order through your customer account (sign in with your email address and a one-time code), the View your order link in your emails, or our Track Your Order page, where signed-in customers can see the status of their orders. If tracking has not updated for an unusually long time, please contact us.

4. International shipments and customs

Import duties, customs fees or taxes may be charged by the authorities or carriers of your destination country, depending on local rules; we do not control these and make no promise about them. We do not claim any tax or customs exemption. If a carrier or authority asks you for a payment on delivery, please contact us before paying so that we can assist.

5. Lost, delayed or damaged orders

If your order is lost, significantly delayed or arrives damaged, contact us. Your mandatory consumer rights always apply (see our Refund & Returns Policy).

6. Contact

- Email: drarchive2026@gmail.com
- Contact page: https://archivebydr.com/pages/contact
- Instagram: https://www.instagram.com/archivebydr_/
- TikTok: https://www.tiktok.com/@drarchive.store

We usually reply within a few hours.

D/R ARCHIVE — Selected for the few.