Terms of service

Last updated: 31 October 2026

Welcome to D/R ARCHIVE.

These Terms & Conditions govern your use of our website, archivebydr.com, and the purchase of products offered through our online store. By accessing the website or placing an order you agree to them, subject to any consumer rights that cannot legally be excluded.

D/R ARCHIVE is the trading name of Diogo André Pereira Ribeiro, a sole trader (individual business activity, not an incorporated or registered company) based in Switzerland. Address: Le Château 45, 1483 Les Montets, Switzerland. Email: drarchive2026@gmail.com.

1. General information

D/R ARCHIVE is an online fashion retailer offering a curated selection of clothing, footwear and accessories. Customers are responsible for providing accurate billing, shipping and contact information. We may refuse or cancel orders in cases of suspected fraud, payment irregularities, unavailable products or other legitimate reasons, subject to applicable law. If an order is cancelled after payment has been collected, the amount is refunded to the original payment method.

2. Products and availability

All products are subject to availability. We make reasonable efforts to ensure that photographs, descriptions, sizes and other product information are accurate. Minor colour differences may occur due to screen settings, lighting or photography. Please check the product description and the Size Guide before choosing a size. If a product becomes unavailable after you order, we will contact you to arrange an alternative or a refund.

3. Prices and payments

All prices are in euros (€). We accept cards, PayPal and the other payment methods shown at checkout. Full payment is required to place an order. The total payable amount is shown before you confirm your purchase. Price changes do not affect orders already accepted. We may cancel orders affected by a genuine pricing error, subject to applicable consumer protection law, and refund any payment collected.

4. Free shipping

We offer free shipping on all orders, with no minimum order value, to the destinations we serve. We do not ship to destinations that are subject to sanctions or export restrictions, or that are unsupported by our platform or carriers; available destinations are shown at checkout. See our Shipping Policy.

5. Order processing and Quality Check

Every order goes through a Quality Check (QC) before dispatch, in which we check the model, colour, size, condition, labels and packaging against your order. QC photos are available on request when provided by our supplier. The Quality Check does not remove your statutory return, withdrawal or warranty rights. Estimated times: processing approximately 1–2 days; Quality Check approximately 3–4 days; delivery approximately 5–10 business days after the Quality Check. These are estimates, not guarantees. Weekends, holidays, customs procedures, weather and carrier disruptions may affect delivery. Statutory delivery and cancellation rights remain unaffected.

6. Shipping confirmation and tracking

When your order is dispatched you receive a shipping confirmation. Tracking is normally available a few days after dispatch. You can follow your order through your customer account, the link in your emails, or our Track Your Order page. If tracking does not update for an unusually long time, please contact us.

7. Order cancellations

You may request cancellation of your order at any time before it is dispatched; please contact us with your order number. Where it is still possible to stop the preparation of your order, we will do so and refund the full amount paid to the original payment method. Cancelling before dispatch is a courtesy option and is in addition to, not instead of, your statutory rights. After dispatch you keep all statutory rights that apply in your country, including, where applicable, the right of withdrawal (for consumers in the EU/EEA and the UK, 14 days from receipt of the goods) and the legal guarantee of conformity, as described in our Refund & Returns Policy. Nothing in these Terms limits or excludes any mandatory consumer right.

8. Returns, exchanges and refunds

Our Refund & Returns Policy forms part of these Terms. In summary:

- Withdrawal, change of mind, wrong size: where the law of your country gives you a right of withdrawal (e.g. EU/EEA, UK) you may withdraw within 14 days of receiving the goods without giving a reason; you pay the direct cost of returning the goods, to the extent applicable law allows. Where no such right exists (e.g. Switzerland and other markets without a statutory right of withdrawal), we do not offer voluntary returns for change of mind or wrong size; defective, damaged, incorrect or not-as-described items are always accepted (see below).

- Defective, damaged, incorrect or undelivered items: your statutory rights apply in full. We arrange replacement, repair, price reduction or refund as the law requires and cover return shipping in these cases.

- Return procedure: contact us first to obtain the confirmed return address. Do not send items to any other address.

9. International deliveries

Import duties, customs fees or taxes may be charged by the authorities or carriers of your destination country, depending on local rules; we do not control these and make no promise about them. We do not claim any tax or customs exemption. If a carrier or authority asks you for a payment on delivery, please contact us before paying so that we can assist.

10. Promotions and special offers (Archive Deals)

The following offers apply automatically while they are shown as active. No discount code is needed; discounts are shown in your cart and at checkout before you pay.

- T-shirt packs: any 3 short-sleeve T-shirts for a total of €150, or any 5 for a total of €200. Brands, colours and sizes can be mixed. Long-sleeve tops are not part of the T-shirt packs.

- Free T-shirt: every item on the site except short-sleeve T-shirts earns one free short-sleeve T-shirt of your choice per eligible item. This includes long sleeves, cardigans, sweaters, hoodies, sweatshirts, jackets, puffers, coats and sneakers. The free T-shirt is applied automatically in your cart; you choose the T-shirt and its size. If you remove the eligible item, the T-shirt becomes a charged item and the cart shows a warning.

- No stacking: offers are not combined. The best single applicable offer is applied, and a T-shirt received free cannot also count towards a pack. We do not promise any other combination of offers.

- Returns of promotional items: see section 6 of our Refund & Returns Policy (if you return an item that earned a free T-shirt, the free T-shirt must be returned too; pack refunds are proportional to the promotional price actually paid: €50 per T-shirt in a 3-pack and €40 per T-shirt in a 5-pack, for partial returns where applicable). Statutory rights are not limited and prevail.

Offers depend on availability. We may modify or end promotions for future orders, without affecting orders already accepted.

11. Customer accounts

You may create or access a customer account using the sign-in methods our store supports. An account lets you review orders and saved addresses and is optional unless required for a specific service. Please keep access to your email account and devices secure.

12. Intellectual property

The website, its original design and original content are protected by applicable intellectual property laws. Third-party brand names, logos and trademarks belong to their respective owners and are used only to identify the products we offer; no endorsement or affiliation is implied unless stated.

13. Privacy and personal data

We process customer information to manage orders, take payments, deliver goods and provide support. Information may be processed by our e-commerce platform, payment providers and logistics and fulfilment partners as necessary. See our Privacy Policy.

14. Limitation of liability

We are not responsible for disruptions caused by events beyond our reasonable control, to the extent permitted by law. Nothing in these Terms excludes liability or remedies that cannot legally be excluded, including mandatory consumer rights and liability for non-delivery, defective goods or fraud.

15. Governing law and consumer rights

These Terms are governed by the laws of Switzerland, to the extent permitted by applicable law. If you are a consumer, you keep the benefit of the mandatory consumer protection rules of your country of habitual residence, and nothing in these Terms prevents you from using the courts or dispute-resolution procedures available to you under mandatory law.

16. Changes to these Terms

We may update these Terms to reflect operational, legal or service changes. Updated Terms are published here with a new date and do not remove rights arising from orders already accepted.

17. Contact

D/R ARCHIVE · Diogo André Pereira Ribeiro · Le Château 45, 1483 Les Montets, Switzerland

Email: drarchive2026@gmail.com · Website: https://archivebydr.com · Instagram: https://www.instagram.com/archivebydr_/ · TikTok: https://www.tiktok.com/@drarchive.store

We usually reply within a few hours.

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